Below are the identified recommended supplemental trainings. While not required, these trainings are highly recommended and are being offered to support the development of specialized competencies in mobile crisis response.
Upon completion of the recorded training, please email mobilecrisisinfo@cars-rp.org with the subject line: Certificate of Completion. If you are requesting multiple certificates, you can include the training names and dates completed in the body of the email.
More trainings will be added soon!
Transforming the Crisis Care Experience in California
Tuesday, May 16, 2023
Webinar | Presenter(s): Kappy Madenwald
This 3-hour webinar focuses on the key practice shifts that will transform mobile crisis systems and the broader crisis care experience in California. It also includes a panel discussion with individuals who have lived crisis response experiences. In this conversation, they offer reflections on their own experiences and hopes for the new system.
Consultation and Supervision with Mobile Crisis Teams from a Trauma-Informed and Culturally Responsive Lens
Tuesday, August 15, 2023
Webinar | Presenter(s): Avery Belyeu, MDiv, and Jennifer Hodgson, PhD, LMFT
This training is designed to engage mobile crisis team supervisors and clinical consultants in understanding more about their role with the transformation of crisis care for mobile crisis teams in California. This training will cover methods of supervision that align with a trauma-informed and culturally responsive approach. Additionally, the training will present strategies that can help retain and grow the skills of mobile crisis teams, reducing staff turnover and supporting employee wellness.
Community Partnership Coordination Strategies
Wednesday, August 23, 2023
Webinar | Presenter(s): Avery Belyeu, MDiv, and Jennifer Hodgson, PhD, LMFT
In this interactive webinar, participants will explore methods to develop community partnerships that support strong community engagement with mobile crisis services, coordination, and system navigation. Participants will learn how to leverage their knowledge and expertise of their local community through a “systems collaboration model.” This will be presented as one potential tool to guide collaboration efforts.
Mobile Crisis Team Composition and Staffing Strategies
Wednesday, August 30, 2023
Webinar | Presenter(s): Avery Belyeu, MDiv, and Jennifer Hodgson, PhD, LMFT
In this interactive presentation, crisis services leadership will explore the mobile crisis team composition requirements described in Behavioral Health Information Notice (BHIN) 23-025 and review how these requirements shape collaboration, team construction, and operations. Participants will review the unique contributions and roles of potential team members and explore the opportunities and possible challenges of different team compositions. Finally, participants will discuss recruitment strategies to successfully build staffing capacity for mobile crisis team expansion.
Mobile Crisis Timeliness Standards
Wednesday, September 13, 2023
Webinar | Presenter(s): Suzanne Rabideau, MBA, MA, LPC, and Nicholas Williams, MPP
This training will help counties implement the Medi-Cal mobile crisis services timeliness standards as defined in the Behavioral Health Information Notice 23-025. Participants will review and discuss tools and strategies for ensuring mobile crisis teams are prepared to meet the timeliness standards for crisis response and support the behavioral health needs of the broader community. Participants will learn about predictive analytics tools to help estimate potential crisis response needs, as well as staffing, scheduling, and using real-time data to identify areas of greatest need.
Accessibility Strategies and Crisis Response for Rural Areas
Wednesday, October 4, 2023
Webinar | Avery Belyeu, MDiv, Health Management Associates (HMA), Jennifer Hodgson, PhD., LMFT, Health Management Associates (HMA)
In this interactive presentation, mobile crisis service leadership will explore accessibility strategies unique to rural areas, discuss specific variables impacting mobile crisis teams in rural areas, and identify strategies to address those challenges. They will also review the mobile crisis team requirements, including timeliness standards, recruitment and retention, the use of telehealth, and team safety.
Medi-Cal Mobile Crisis Billing and Reimbursement
Thursday, October 12, 2023
Webinar | Presenter(s): Suzanne Rabideau, MBA, MA, LPC, and Nicholas Williams, MPP
This training is intended for billing professionals who are highly versed in the California Department of Health Care Services (DHCS) Medi-Cal billing manuals. The training will provide an overview of the allowable billable codes and modifiers to be used when billing or claiming for Medi-Cal mobile crisis services.
Best Practices for Aftercare and Follow-Up Strategies in Mobile Crisis Services
Tuesday, October 17, 2023
Webinar | Presenter(s): Arianna Mellinger, LCDC-1, Danielle Raghib, LCSW, and Joshua Severns, LCSW, ACADC
This training is designed to provide an overview of the requirements in BHIN 23-025 around follow-up check-ins and coordination with other delivery systems, describing best practices for aftercare specific to the Medi-Cal Mobile Crisis Services benefit. Participants will build their understanding of “aftercare” as part of a holistic continuum of care.
Facilitation of Warm Handoffs to Alternative Treatment Settings
Thursday, October 19, 2023
Webinar | Trainer(s): Avery Belyeu, MDiv and Jennifer Hodgson, PhD
In this interactive presentation attendees will discuss the role of warm handoffs as a potential strategy for connecting individuals in crisis to more intensive levels of care. Key considerations for warm handoffs will be discussed; including research, best practices, warm handoff protocols, transportation, and warm handoff tools.
Provider Safety
Friday, October 20, 2023
Webinar | Presenter(s): David Eric Lopez
This training provides an overview of BHIN 23-025 guidelines on appropriate mobile crisis safety protocols for both mobile crisis team members and individuals in crisis. This session will also highlight insights from the field on strategies to assess scene safety, situational awareness, and best practices that support safety when responding to a crisis call.
Data Reporting for Mobile Crisis Services
Tuesday, October 24, 2023
Webinar | Trainer(s): Avery Belyeu, MDiv
In this interactive training, the presenter will provide an overview of data reporting requirements for mobile crisis teams as described in BHIN 23-025. Participants will review the benefits of data reporting for mobile crisis, including impacts on quality improvement, community collaborations, sustainability, and staff morale. The specific data reporting requirements belonging to the three categories of demographics, process, and outcomes will be described and participants will discuss potential challenges to data collection reporting.
Coordination with Family Urgent Response System, Regional Centers, and other Dispatch Lines
Thursday, October 26, 2023
Webinar | Trainer(s): Jennifer Hodgson, PhD
This training addresses the importance of mobile crisis team coordination with the Family Urgent Response System, Regional Centers, and other dispatch lines. The training will also cover the importance of designing county-level plans for coordinating mental health crisis response that reduce confusion, improve outcomes, promote more culturally responsive care, and streamline the delivery of patient-centered services.
Suicide Prevention for Mobile Crisis Teams
Tuesday, October 31, 2023
Webinar | Trainer(s): Dr. Kristin Dempsey, Ed.D, LMFT, LPCC, and Dr. Anitra Warrior, PhD
Understanding suicidality across communities, and as responders, is vital for mobile crisis teams. This training provides best practices in assessing, exploring, and intervening to prevent deaths by suicide and offers strategies that are culturally responsive for AI/AN communities.
Triage and Appropriate Dispatch of Mobile Crisis Teams
Wednesday, November 1, 2023
Webinar | Trainer(s): Jennifer Hodgson, PhD, LMFT, and David Eric Lopez
This interactive training is designed to address the triage of crisis services hotline calls and appropriate dispatch of mobile crisis teams. Attendees will review the newly developed DHCS standardized dispatch tool for the Medi-Cal Mobile Crisis Services benefit and discuss applications at the county level.
Transportation Strategies
Thursday, November 2, 2023
Webinar | Trainer(s): Monica Reeves, LMHCA, and Danielle Raghib, LCSW
This training will provide an overview of BHIN 23-025 transportation requirements for Medi-Cal Mobile Crisis Services. Presenters will share practical strategies from the field about transportation and ways to leverage local infrastructure funds related to mobile crisis services in California.
Crisis Assessment Part 2
Tuesday, November 7, 2023
Webinar | Trainer(s): David Eric Lopez and Danielle Raghib, LCSW
The training will review strategies offered in Crisis Assessment Part 1 for how to complete a crisis assessment in a trauma-informed, strengths-based, person-centered, and culturally responsive way. Participants will review the standardized crisis assessment tool developed by the Department of Health Care Services, including best practices for a de-escalation-focused crisis assessment that prioritizes immediate stabilization and relief to individuals in crisis.
Motivational Interviewing
Thursday, November 9, 2023
Webinar | Trainer(s): Dr. Kristin Dempsey, LMFT, EdD
Participants will leave this training with a basic overview of the “spirit” of motivational interviewing (MI), the MI process, the main MI micro-skills, and the definition and importance of change talk. This training is intended for mobile crisis team members and supervisors regardless of their experience with MI.
Accessibility Strategies
Wednesday, December 6, 2023
Webinar | Trainer(s): Jennifer Hodgson, PhD
This informational training will introduce effective communication strategies, adaptive equipment, and other accommodation supports for mobile crisis teams working with individuals with hearing and visual impairments. It will also include best practice information on the use of interpreters during mobile crisis services.
M-TAC Monthly Meeting
Thursday, December 7, 2023
Office Hours | Trainer(s): Various
The December office hour was a follow-up to the M-TAC Billing and Reimbursement Training and was hosted alongside the DHCS team. The team went over the new DHCS Medi-Cal Mobile Crisis FAQ and answered billing and reimbursement questions from counties.
Eligibility Verification, Documentation Requirements, Service Guidelines, and Access to Services Criteria for Mobile Crisis Services
Thursday, December 14, 2023
Webinar | Trainer(s): Avery Belyeu, MDiv, and Jennifer Hodgson, PhD, LMFT
This training will discuss three processes that are key to the administration of the mobile crisis benefit: eligibility verification, documentation requirements, service guidelines and access to services criteria.
Psychiatric Advance Directives (PADs)
Monday, December 18, 2023
Webinar | Trainer(s): David Eric Lopez, MA, MFT, and Danielle Raghib, LCSW
This training will address what is a Psychiatric Advance Directive (PAD), what mobile crisis teams need to know about PADs in their crisis response work, and how mobile crisis teams can tell individuals and families about the benefits of developing a PAD and provide them with resources to create one as part of follow-up care.
Appropriate Use of Telehealth for Mobile Crisis Services
Friday, December 22, 2023
Webinar | Trainer(s): David Eric Lopez, MA, MFT, and Danielle Raghib, LCSW
This training will provide an overview of the appropriate use of telehealth for mobile crisis teams and the requirements outlined in the Medi-Cal Mobile Crisis Services benefit Behavioral Health Information Notice (BHIN) 23-025. Participants will learn about telehealth technology options, standards of care in California, the benefits and challenges in telehealth use, and the next steps for getting started.
Process and Safeguards for Maintaining Privacy and Confidentiality
Tuesday, January 2, 2024
Webinar | Trainer(s): David Eric Lopez, MA, MFT, and Danielle Raghib, LCSW
This training will review the BHIN 23-025 requirements for maintaining privacy and confidentiality and review the Health Insurance Portability and Accountability Act (HIPAA) and 42 C.F.R. Part 2 as they relate to mobile crisis teams as health care providers and sharing protected information in crisis situations. The trainers will also provide information of best practices and legal standards for exchanging protected health information when coordinating with other delivery systems of care.